We ship to the address you type at checkout, and the delivery options and any cost for that address are calculated and shown there before you pay.
A confirmation email goes out when your order leaves us, tracking included whenever the carrier passes it on. After that, the arrival estimate on the tracking page is the carrier's, not ours.
Arrived damaged, or never turned up? Email support@qankyaq.com with the order number and we will raise the carrier claim for you.
Where a destination charges duties or import fees, those are set by its customs authority rather than by us.