Write to support@qankyaq.com first. Most problems are quicker to solve by message than by post.
If the fault is ours — transit damage, a parcel that never landed, or a product that does not match what this page promised — we fix it and absorb the cost.
If a return makes sense, our reply will spell out where to send it and how. Please do not send anything back before that: we cannot match an unannounced parcel to your order.
Once a return arrives, the refund goes back the way you paid, and the posting time at your bank is not ours to set. Your consumer rights where you live are unaffected by anything written here.